What We Offer:
- Nurse Next Door People Promise, you love coming to work
- 24/7 support to assist
- Flexible scheduling with guaranteed weekly hours with opportunity for growth
- One on one in home care with private clients
Responsibilities and Duties:
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Consult Conversion:
- Conducts Caring Consults, assesses clients with respect to physical, emotional, clinical and environmental needs and advises on client care; achieves conversion goal of 90%
- Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
- Develops, promotes and ensures high quality, innovative customer service
- Acts as advisor in Caring Consult to ensure that client and client contacts have all information pertaining to care and services provided
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Client Care Delivery and Experience:
- Attends all First Visits with caregivers to ensure client needs and care plans are executed as per the service agreement; sets and role models expectations for caregiver
- Conducts Supervisory Visits to ensure caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
- Develops appropriate and individualized care plans and updates as required
- Educates clients on self-care and evaluates client response to care provided
- Monitors risk issues and analyzes trends, adapts care as needed
- Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
- Responsible for client care as needed
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People Leadership:
- Drives results through leading our caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education,as needed
- Delivers on our Brand Promise by leading the client experience, ensuring our caregivers are going above and beyond to bring peace of mind to our clients and their families
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Conducts First and Supervisory visits to evaluate caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
- Verify caregiver skills on site as needed pertaining to the care plan
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Scheduling Collaboration:
- Liaises the scheduling with the General Manager to determine a perfect match, to communicate changes in client requirements, or caregiver assignments
- Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assists with scheduling as needed
- Responsible for data integrity and completion of client files
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Administration:
- Maintains excellent documentation practices
- Reviews and updates client records quarterly, or as needed, to ensure 100% accuracy and completeness
- Ensures progress notes are reviewed and provide necessary coaching to caregivers
- Answer phone calls as needed and document all intakes appropriately, including entering into Alayacare and ensuring proper follow up
Requirements:
- Experienced Registered Practical Nurse, licensed to practice in the Province of Ontario
- BLS Certification
- Valid driver’s license (will have access to company vehicle)
- Strong computer skills, ideally proficient in G-Suite: Gmail, Drive, Docs, Calendar
- Exceptional written and verbal communication skills in the English language
- Bilingual
- Intentional organization, planning, time management and multitasking skills
- Demonstrated experience setting and achieving goals
- Customer service and leadership background considered an asset
- Up to date Criminal Record Check with Vulnerable Sector
- Up to date Negative TB test
- Flexible availability, with evenings, weekends and some holidays included
**Rate of pay negotiable based on experience**
