Job description
Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts.
We are currently looking for a Care Manager to work full time, performing a combination of office management and in-the-field customer service and supervisory positions. This is best suited to someone who lives in Langley or Abbotsford.
As a Nurse Next Door South Fraser team member, you understand how to hustle with heart – this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self-led leader who takes responsibility for your actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization changing how home care is delivered through our Happier Aging philosophy.
You are responsible for the day-to-day operations related to driving business results through client experience and caregiver management. You will drive growth through the following main duties and responsibilities:
– Care Consultations with prospective clients
– Educate clients on self-care and evaluate client response to care provided
– Supervise Caregivers to ensure client needs and care plans are executed; set and role model expectations
– Conduct supervisory visits to ensure Caregiver fit and quality of care, delivering a premium client experience
– Drive results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment, and providing continuing education
– Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations, and limited availability; assists with scheduling as needed
– Maintains excellent documentation practices, specifically complete and accurate care plans, employee files (skills & qualifications), and client files, including pay and billing information.
This is a Full-Time permanent position with a growing organization. Flexibility is required, and some evening and weekend work is necessary.
Requirements for the position:
- Health Care related experience, LPN required
- Valid driver’s license with a clean driving record
- Exceptional Client Service Skills
- Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
- Exceptional written and verbal communication skills
- Intentional organization, planning, time management, and multitasking skills
Compensation: $60,000 – $65,000 depending on experience, Company Car & gas card, Extended Health & Dental Benefits; Retirement Savings Plan, Being respected and appreciated daily by a close-knit team of professionals
Schedule:
- Monday to Friday
- Weekends as needed
