What We Offer:

• Nurse Next Door People Promise, you love coming to work
• 24/7 support to assist
• Flexible scheduling with guaranteed weekly hours with opportunity for growth
• One on one in home care with private clients

Responsibilities and Duties:

• Consult Conversion:
  • Conducts Caring Consults, assesses clients with respect to physical, emotional, clinical and environmental needs and advises on client care; achieves conversion goal of 90%
  • Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
  • Develops, promotes and ensures high quality, innovative customer service
  • Acts as advisor in Caring Consult to ensure that client and client contacts have all information pertaining to care and services provided
• Client Care Delivery and Experience:
  • Attends all First Visits with caregivers to ensure client needs and care plans are executed as per the service agreement; sets and role models expectations for caregiver
  • Conducts Supervisory Visits to ensure caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
  • Develops appropriate and individualized care plans and updates as required
  • Educates clients on self-care and evaluates client response to care provided
  • Monitors risk issues and analyzes trends, adapts care as needed
  • Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
  • Responsible for client care as needed
• People Leadership:
  • Drives results through leading our caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education,as needed
  • Delivers on our Brand Promise by leading the client experience, ensuring our caregivers are going above and beyond to bring peace of mind to our clients and their families
  • Conducts First and Supervisory visits to evaluate caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
    • Verify caregiver skills on site as needed pertaining to the care plan
• Scheduling Collaboration:
  • Liaises the scheduling with the General Manager to determine a perfect match, to communicate changes in client requirements, or caregiver assignments
  • Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assists with scheduling as needed
  • Responsible for data integrity and completion of client files
• Administration:
  • Maintains excellent documentation practices
  • Reviews and updates client records quarterly, or as needed, to ensure 100% accuracy and completeness
  • Ensures progress notes are reviewed and provide necessary coaching to caregivers
  • Answer phone calls as needed and document all intakes appropriately, including entering into Alayacare and ensuring proper follow up

Requirements:

• Experienced Registered Practical Nurse, licensed to practice in the Province of Ontario
• BLS Certification
• Valid driver’s license (will have access to company vehicle)
• Strong computer skills, ideally proficient in G-Suite: Gmail, Drive, Docs, Calendar
• Exceptional written and verbal communication skills in the English language
• Bilingual
• Intentional organization, planning, time management and multitasking skills
• Demonstrated experience setting and achieving goals 
• Customer service and leadership background considered an asset  
• Up to date Criminal Record Check with Vulnerable Sector
• Up to date Negative TB test
• Flexible availability, with evenings, weekends and some holidays included

**Rate of pay negotiable based on experience**